Contact Information
TheVine Apparels
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Phone+234 817 721 4052
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Email
Get In Touch
Shopping
Yes, we have a return and exchange policy. Please refer to our Returns and Exchanges page on our website for detailed instructions and eligibility criteria.
We provide a size guide on our website to help you determine the best size for your measurements. If you have any specific questions about sizing, feel free to reach out to us for assistance.
We strive to process orders quickly, but if you need to cancel or modify your order, please contact us on whatsapp as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.
Yes, we offer gift wrapping services for an additional fee. You can contact us on whatsapp for that.
Payment
Shipping
Currentlye we accept naira payment through paystack and bank transfer which includes credit cards (Visa, Mastercard), bank transfers, QR code and USSD. We don’t receive USD payments yet on the website.
Yes, we take the security of your payment information seriously. We use industry-standard encryption technology to protect your personal and financial information.
Currently, we only accept one payment method per order. You can choose your preferred payment method during the checkout process.
Shipping times can vary depending on your location and the shipping method chosen. Typically, it takes between 7-10 business days for domestic orders and 14-21 business days for international orders.
Shipping costs will depend on your location and the weight of your order. You can view the shipping costs at checkout before completing your purchase.
Yes, we offer international shipping to select countries. You can check if your country is eligible for shipping during the checkout process.
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